We therefore request that you give our company a full refund and collect the damaged televisions immediately.

Re:TV sets - damage issue

If you do not respond to our request within the next week, we shall be forced to take you to court.

Dear Sir or Madam,

We look forward to receiving your prompt response.

I'm writing regarding a problem which occurred after we received your items.Our company recently took delivery of 10 televisions, which we ordered last week.

Yours faithfully,

Unfortunately, we removed the packaging and discovered that the screens of two TV sets were cracked.Not only that, but there were no remote controls and the stands for some screens were missing.

Tim Phillips

We tried to contact customer service several times in an attempt to resolve this issue,but they did not answer our calls.

Purchasing Manager